Information we collect
We collect information you provide directly, including your name, email address, phone number, account details, service preferences, and messages you send through Pavalet.
As the platform grows, we may also collect booking details, provider profile information, payment-related records, and basic usage data such as device, browser, and interaction information.
How we use information
We use personal information to operate Pavalet, support account access, respond to requests, improve services, coordinate client and provider experiences, and protect the security of the platform.
We do not sell personal information. We may share information with service providers who help us operate the platform, process transactions, provide support, or comply with legal obligations.
Payments and service providers
Payment information is expected to be processed through a secure payment partner rather than stored directly by Pavalet. Providers and clients may receive relevant information when needed to evaluate, coordinate, or complete a service request.
Security and retention
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No online service can guarantee absolute security, so clients and providers should keep account credentials private and notify us about suspected unauthorized access.
We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, and maintain accurate business records.
Your choices
You may request access, correction, or deletion of personal information where applicable. You may also opt out of non-essential communications while still receiving transactional or account-related messages.
Contact
If you have questions about this Privacy Policy or how Pavalet handles personal information, contact the Pavalet team through the platform.